Terms and conditions

These Terms and Conditions are a contract between you and Sydney cleaning supplies (ABN 20 159 362 080). By registering for Sydney cleaning supplies shop on-line and placing an order for delivery/Pick up Or If you are purchasing directly from the warhouse at Unit 5/31 Governor Macquarie Drive ("walk-ins"in person ), phone , email or fax you are  bound to the following terms and conditions.

 Pricing Policy

All of our prices are in Australian dollars (AUD) and Excludes GST (Goods and services tax) , as of 1st August 2009.  Product prices are regularly updated when price changes are received from our suppliers.

Warranty Based Returns

All goods are supplied with manufacturers warranty, except where stated otherwise.  

Most of products sold on our site are backed by their respective manufacturers warranty. Claims should be taken up directly with the manufacturers but if you have difficulty we will gladly assist in the warranty process in any way we can.

Order 

Orders can be placed via the shopping cart on this web site; by email: sales@sydneycleaningsupplies.com.au  by fax: 02 9727 6120 or by phone on 02 9188 5099.

Any orders cancelled by the consumer after placing the order may incur a 10% restocking or cancellation fee if the product or item was purcahsed for that specific order.

Cancellation of your order after 

No cancellation of the Order will be accepted after delivery of the goods or after three (3) days from the date shown on the Purchaser's order or from "Your order is being processed" confimation email.

All cancellation of orders MUST be in writing via email to sales@sydneycleaningsupplies.com.au  All orders are considered current unless cancelled in writing by you.  Orders cannot be cancelled after they have been shipped from our warehouse.  A cancellation fee surcharge of 12.5% applies.

Certain Goods cannot be returned or Cancelled if was purcahsed only for your order and we dont hold it in stock. This means the product or item was Specifically purchased for you.

Back Orders

Should any item ordered be temporarily unavailable, we automatically place this on back order unless was notified by the customer.
If this is inconvenient please advise upon receipt of partial shipment or when placing the order.

Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within seven days of our despatch date. We will only refund your purchase less 10% restocking on receipt of the goods.

All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns. 

Faulty Goods

Where such goods have been supplied we undertake to repair or replace on an "express service" basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns. 

*If the Item/Product mentioned in Sydney cleaning Supplies Tax invoice is found to be at no faulty of the manufacture. The Service Fee charge is applied and will be invoiced to the customer. Full payment must be made before collection. 

Delivery

Delivery of items is subject to availability, and Sydney cleaning supplies cannot accept responsibility or liability for any item it is not able to supply for any reason.
We encourage you to visit the "Your Account" section on our website to view the delivery status of your product(s) or contact us.

Depending upon your location, Sydney Metro delivery can take up to 7 working days.  We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout. 

The estimated delivery times are in business days (Monday through Friday) excluding public holidays.

**Please consider if you are not In the sydney metro area the delivery fee that is charged when you place your order is subject to change and we will notify before we take payment, To get permission, 

If at checkout it states you are outside the Sydney Metro Delivery area This means there will be a delivery cost - Please contact us on 02 9188 5099 to obtain a delivery Estimate or email: sales@sydneycleaningsupplies.com.au If your order still is processed and you know you are outside the Sydney Metro area, Please be prepared there will be additional delivery fee and one of our staff will be in contact with.

PLEASE NOTE: If you do decide to pay for your order by Paypal or credit card, The refund amount will be less the fee charged by the merchant.

 Customers arranging their own pick-up (whether personally or their own courier) are required to check order and packaging thoroughly before leaving our warehouse. All responsibility for condition will be transferred from Sydney Cleaning Supplies to customer at this point in time or once signed and accepted.

PO BOX Delivery is Only accepted once you have recived a confirmation code from our Customer care which can be contacted and optained by 02 9188 5099. If you place an order to a PO BOX with a confirmation your order may be rejected or processed with a fee.

Payment Options

We recommend using PayPal for your payments, as the most secure online payment method. 
If you don't have PayPal account you may still pay with PayPal using VISA and MasterCard.

We use eWay and Commonwealth Bank for all credit card transactions on the website.

***If you choose to pay us directly over the phone by credit card there is a fee of 1.5 % surcharge***** 

You may also use Direct Bank Deposit option. If you choose it, our banking details will come up and you can deposit your funds via-internet banking or just simply at any CBA Branch. 

COD payment option is acceptable for Some Sydney Metro Deliveries with a confirmed approval first ONLY.

DIRECT DEPOSITS DETAILS:

CBA BANK

NAME: Sydney Cleaning Supplies

BSB: 06 2322

ACCOUNT: 1044 6978

Refunds

Items purchased via this site may be refunded within 48 hours of delivery for any unopened product only and is inspected by warhouse manger.


All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your parcel did not arrive.  To obtain a refund, firstly an authority to return number must be sought from Sydney Cleaning Supplies, then the goods may be returned at the expense of the purchaser.

** To complete your return, we require a receipt or proof of purchase**

Refund for Items after being placed on the phone or special order request and payment has been accepted and taken, If you decied to cancel your order after this point and the order has been booked with a courier company or has left the warhouse you will be refunded less the cancellation fee or re-stock fee. (This is normaly a 10% Re-Stocking fee or 12.5% Cancellation Fee )