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Shipping & Returns

Unsuitable Goods

Unsuitable goods not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within seven days of our despatch date. At your own expense  We will only refund your purchase less 10% restocking on receipt of the goods.

All returned goods must be in "as sold" condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns. 

Change of Mind

Please choose your product/s carefully, as Sydney Cleaning Supplies do not usually provide refunds for products where you have simply changed your mind or have found it else where cheaper. This includes returns where you have selected a size of an item, or where you simply selected the wrong

product after you have purchased it. Change of mind returns are not permitted. 

Sale items

sale items cannot be refunded.

Faulty Goods

Where such goods have been supplied we undertake to repair or replace first based on an "express service" basis. It is important to obtain an authorisation number prior to returning any goods to us from customer services. As we do not accept unauthorised returns at the warehouse. A charge of 30.00 (ex GST) will apply where we need to inspection if there is no fault found with the equipment.

We will email you an authorisation form of this before we can take action.


Items purchased via this site may be refunded within 48 hours of delivery for any unopened product only. 

To complete your return or refund, we require a receipt or proof of purchase.

All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your parcel did not arrive.  To obtain a refund, firstly an authority to return number must be sought from Sydney Cleaning Supplies, then the goods may be returned at the expense of the purchaser.


Delivery of items is subject to availability, and Sydney cleaning supplies cannot accept responsibility or liability for any item it is not able to supply for any reason.
We encourage you to visit the "Your Account" section on our website to view the delivery status of your product(s) or contact us.

Depending upon your location, delivery can take up to 7 working days.  We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout. 

If at checkout it states you are outside the Sydney Metro Delivery area This means there will be a delivery cost - Please contact us on 02 9188 5099 to obtain a delivery Estimate or email: If your order still is processed and you know you are outside the Sydney Metro area, Please be prepared there will be additional delivery fee and one of our staff will be in contact with.

 PLEASE NOTE: If you do decide to pay for your order by Paypal or credit card, The refund amount will be less the fee charged by the merchant.

The estimated delivery times are in business days (Monday through Friday) excluding public holidays.