SHOPPING INFORMATION

30KM from postcode 2191 – Over $100 Free Delivery Under $100 is $20 Delivery fee

31-35KM from postcode 2191 – Over $300 Free Delivery Under $300 is $50 Delivery fee

36-40KM from postcode 2191- Over $500 Free Delivery Under $500 is $100

If at checkout it states you are outside the Sydney Metro Delivery area This means there will be a delivery cost – Please contact us on 02 9188 5099 to obtain a delivery Estimate or email: Admin@sydneycleaningsupplies.com.au If your order still is processed and you know you are outside the Sydney Metro area, Please be prepared there will be additional delivery fee and one of our staff will be in contact with.

Delivery of items is subject to availability, and Sydney Cleaning Supplies cannot accept responsibility or liability for any item it is not able to supply for any reason.

We encourage you to visit the “Your Account” section on our website to view the delivery status of your product(s) or contact us.

Depending upon your location, delivery can take up to 7 working days.  We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout.

Unless outside of Sydney and interstate this requires a freight quote, you will need to allow up to 10 working days .

Once you have placed your order, you will receive a conformation email once your order it being processed at the warehouse and picked the next step will be getting ready for delivery or if you have chosen pick up, someone from the office will give you a call to let you know your order is ready for pick up. this process usually takes anywhere between 2-7 days

Once you have placed your order and made the payment you will receive your invoice by email.

 

 

Delivery of items is subject to availability, and Sydney Cleaning Supplies cannot accept responsibility or liability for any item it is not able to supply for any reason.

We encourage you to visit the “Your Account” section on our website to view the delivery status of your product(s) or contact us.

Depending upon your location, delivery can take up to 7 working days.  We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout.

If at checkout it states you are outside the Sydney Metro Delivery area This means there will be a delivery cost – Please contact us on 02 9188 5099 to obtain a delivery Estimate or email: Admin@sydneycleaningsupplies.com.au If your order still is processed and you know you are outside the Sydney Metro area, Please be prepared there will be additional delivery fee and one of our staff will be in contact with.

PLEASE NOTE: A re-delivery fee will be charged if no one is at the premises to accept the goods and there was no delivery note attached to the order.

The estimated delivery times are in business days (Monday through Friday) excluding public holidays.

Sydney Cleaning Supplies does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.

Re-delivery fees will apply when:

  • Incorrect order details are given upon purchase and the delivery fails as a result.
  • Rejecting or refusing a delivery service.
  • The driver has attempted to deliver your items by the confirmed booking details advised. If the delivery is not successful, the courier company will send the items back to the depot or to the Sydney cleaning supplies warehouse.

In these cases, a re-delivery fee will be charged before goods are dispatched to you again. The re-delivery fee will be based on the fees charged by our delivery/courier companies. Should you choose to cancel your order at that time, cancellation fee will apply and the delivery charged at the time of purchase will not be refunded.

if you have trouble with signing in to your account, please see the pictures below on were you need to go to log in.

if you have any further issues please contact us via email or phone and one of our customer service representative will be able to help you out.

PAYMENT INFORMATION

If making a payment by bank transfer, usually will take up to 3 working days for orders to start being processed due to awaiting for payment to come through.

 

 

Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.

please allow up to 10 working days for all refunds.

 

 

Cancellation of your order after

No cancellation of the Order will be accepted after delivery of the goods or after three (3) days from the date shown on the Purchaser’s order or from “Your order is being processed” confimation email.

Any orders paid by Credit Card, Paypal will be refunded less the merchant fee.

Visa and Master card Merchant fee is 1.5% and if paid by AMEX its 1.5% If paid by paypal its 1.5% so the refund will be less the merchant fee.

All cancellation of orders MUST be in writing via email to accounts@sydneycleaningsupplies.com.au All orders are considered current unless cancelled in writing by you. Orders cannot be cancelled after they have been shipped from our warehouse.  A cancellation fee surcharge of 30% applies + shipping fees.

 

Change to order- you will need to give us a call on 02 9188 5099 or email admin@sydneycleaningsupplies.com.au after you have made your order and let us know what you wish to change with your order.

Visa and Master card Merchant fee is 1.5% and if paid by AMEX its 1.5% If paid by paypal its 1.5% Merchant fee.